1.1 These terms of offer for sale (“supply terms”) apply to products and services purchased via Tmurainteriors.com (*the website*) which is a website owned and operated by TMURA INTERIORS , a company which is incorporated under the companies act 1956. Under the supply terms, the user on this website would be referred to as “you” or “your” or “yourself” or “customers”.
1.3 If you do not agree with the supply terms and conditions, please do not access this website for any purchases or services.
2.1 This website is a platform of online sale of furniture and home decor merchandises (products) and services which are offered by Tmura Interiors. the products and services are manufactured and sold under the brand name of “Tmura interiors”. Tmura Interiors also delivers the products to the customers doorsteps directly or through its authorized delivery partners.
2.2 Tmura interiors has the right to discontinue or change any product or services at any point of time, without any notice. Tmura Interiors may add or modify its procedure, policies, models, process or conditions of purchase at any point of time without notice. hence, Tmura Interiors will not be held liable to its customers for any modifications, suspensions, changes or discontinuance of any product or aspect of services.
3.1 You should take all responsibility for Your own actions in utilizing the Products and Service and the Website in relation to the Services availed or purchased by You and Tmura Interiors shall not be liable for any such action or consequence thereof.
3.2 You represent that You are of legal age to form a binding contract and are not a person barred from purchasing Products or receiving Services under the laws as applicable in India.
4. Products and services
4.1 Tmura Interiors sells a variety of products and services, such as shipping and installation of products.
5 PRICING AND INFORMATION
5.1 The price of the products and services rendered by Tmura Interiors shall be displayed on the website or disclosed to you at the time of purchase of your product/order.
5.2 Tmura Interiors does not guarantee the price to be the lowest for similar products within any given locality, city, region or geography. prices and availability of products and services are are subject to change without notice or any consequential liability to you.
5.3. While Tmura Interiors strives to provide accurate information relating to Products and Services including pricing information, but typographical and other errors may occur. In the event that a Product or Service is listed at an incorrect price or with incorrect information due to an error, Tmura Interiors will have the right to modify the price of the Product or Services and contact You for further instructions via e-mail address provided by You at the time of registration, or cancel the order and notify You of such cancellation. If Tmura Interiors cancels the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
5.4 Discount coupons are not allowed to be used during a sale period. All vouchers which are equivalent to cash will still be applicable. Tmura Interiors reserves the right to change the discounts offered at any time during the sale and without prior notice.
6. CREDIT CARD DETAILS
6.1 You might be required to provide Your credit or debit card details to the approved payment gateways while making the payment. In this regard You agree to provide valid, correct and accurate credit / debit card details to the approved payment gateways for purchasing Products or availing Services on the Website. You shall not use the credit / debit card that is not lawfully owned by You. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verification or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit / debit card details.Tmura Interiors expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/debit card
7. DELIVERY OF THE PRODUCT
7.1 Your shipping address and pin code will be verified from Tmura Interiors database before you proceed to pay for your purchase. If Your order is not serviceable by representatives of Tmura Interiors or the area/pin code is not covered, we will request You to provide us with an alternate shipping address which we expect to have within Tmura Interior’s serviceable area. If there is any dispute regarding the shipment of the Product or delivery of Services for the area not covered by Tmura Interiors, Tmura Interior will not be responsible for the non-delivery of the Product or Services. You can make purchases on the website from anywhere in the world but the shipping address must be within India, in an area serviceable by us.
7.2 In case You book multiple orders for the Products and Services in one transaction, efforts will be made to ship all Products together. However, this may not always be possible. Once the Products ordered by You reach the nearby delivery center and Tmura Interiors makes Delivery Attempt once, and You cancel the delivery the Products, Tmura Interior will try to hold the Products in the delivery center for a week, beyond which if You do not take the delivery of the Products, Tmura Interior shall be free to cancel the order.
8. CANCELLATIONS, RETURNS AND REFUNDS
8.1 Cancellation prior to delivery – in case of cancellation of order prior to delivery, made to order produts cannot be cancelled.
8.2 Cancellation at the time of delivery- in case you are unhappy unhappy with the product at the time of delivery, you may return the same at the spot. cancellation at the time of delivery is not allowed for made to order (MTO) products.
8.3 Cancellation after delivery- Products once delivered cannot be returned.
8.4 Items bought on discount/made to order (MTO) are not eligible for cancellation after or before delivery.
8.5 In case you receive a damaged product, please bring in to the notice of the delivery personnel, service associates or any other responsible personnel immediately. in case you notice a defect later, please get in touch with us on our customer service number or feel free to write to us on email@example.com. Damages will be assessed in 2-3 days and a solution may be offered. If in the opinion of Tmura Interiors the product is defective, the product may be replaced or any other corrective measure would be taken, as deemed appropriate by the representatives of Tmura Interiors. However, if in the opinion of the Tmura Interior’s representatives the product has no defects, the product shall be returned to you and no further action shall be taken. Tmura Interiors have the sole right to determine weather a product is defective or not.
RETURN OR REPLACEMENT –
8.6 If you happen to receive a damaged or defective Product, or a Product that does not comply with the specifications as per your original order, you can return it on the spot, at the time of delivery. No requests for return will be accepted post delivery.
8.7 (a) All refunds process initiation shall be subject to pick up of all cancelled items from Your/customer’s premises.
(b) The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by Tmura Interiors. You will be notified on when the refund will be reflected in your account at the time you got your refund-initiation confirmation email. it could take approximately 7-10 days on average.
(c) The refund amount for the order paid via cash on delivery option,you will be notified as to when the refund will be reflected in your account at the time you get your refund initiation confirmation email.It could take approximately 7-10 days on average.It will be credited to Your bank account via NEFT.
d) The refund viA a promotional code, for the orders paid online will be provided to you within 7-10 working days through hard copy or e-mail depending on the most suitable circumstances as determined by Tmura Interiors.
e) A promotional code once used shall not be re-activated in case of cancellation of order, either by the customer or by Tmura Interiors.
9. SHIPMENT AND DELIVERY
9.1 In case we are yet to start delivery and post sales services in your City, whenever Tmura Interiors finds it operationally possible, we may deliver the product at your doorstep (provided a) You make advance payment of the entire order amount at the time of placing the order and b) the transportation cost is borne by you at actual in advance). For such areas we will not be able to provide installation service and the Products will not be covered under any warranty.
9.2 Please note Tmura Interiors does not give any kind of After Sales Service where the sales have been made to business or corporate offices.
9.3. The prices on Website are subject to price fluctuations, due to various factors. Once an order is placed by you, you will be liable to pay such amount as was displayed on the date of the order and the invoice.
9.4 All Services are provided on an “as is” basis. Tmura Interiors makes no warranties, whether express or implied, in relation to the Services, in particular those of merchantability, non-infringement or fitness for purpose.
10.0 WARRANTIES AND CLAIMS
10.1 Please note the standard warranties and the conditions for usage of the Products in relation to each Product. No claim (a) that is contrary to the above or (b) where Products have been used contrary to the conditions of usage; will be entertained.
11.0 GOVERNING LAW
11.1. These Supply Terms and the relationship between You and Tmura Interiors shall be governed in accordance with the laws of India without reference to conflict of laws principles.